Frequently asked questions

• Who do I contact if I’ve lost my login or password?

  To request a reminder of your login or password, drop us an email at online@cvqo.org or call 01276 601 701

• Who do I contact to change my personal information?

  If you need to change any of the information attached to your account (e.g. name, address, email, phone etc.), please email online@cvqo.org

• How long do certificates take to arrive after course completion?

  This varies, but certificates are usually posted to learners within 4-6 weeks of passing a course

• How do I request a replacement certificate?

  If you’ve lost or misplaced a certificate, please contact us at online@cvqo.org

• Can I request a replacement workbook?

  Yes, using the following email addresses:
  
  BTEC Level 2 – Teamwork and Personal Development in the Community: tpd@cvqo.org
  BTEC Level 2 – Music for Practical Performance: mpp@cvqo.org
  All ILM qualifications – ilm@cvqo.org
  All City & Guilds Professional Recognition Awards – candg@cvqo.org

• How are workbooks submitted via Moodle?

  Generally speaking, you will need to download the relevant workbook, fill it in, save it to your computer, upload to Moodle and then submit it.
  
  If you’re stuck with this, you can either email us at online@cvqo.org or contact your Regional Manager who will be happy to help.